Frequently Asked Questions

  • What is #KINJO?

#KINJO is a location-relevant information service; supported by advertising. It’s like free directory assistance with added benefits such as proximity and real- time information. For example you can find the closest gas station near you with the lowest gas price.

Kinjo means “neighborhood” in Japanese.

It’s free from any mobile phone though temporarily, Virgin, Rogers and Fido users must make a local call at 647-476-6468. Of course, you may get charged air time on your cell phone (like most calls) and received SMS depending on your package, but AskKinjo won’t charge you a penny for the #KINJO call and service.

  • Is it free?

Yes, it’s free. There is no charge for the #KINJO call and service. As for the SMS you may receive, it may be free depending on your wireless carrier and plan. Instead of dialling #KINJO, Virgin, Rogers and Fido users must make a local call at (647) 476-6468 until further notice. Of course, you may get charged air time on your cell phone.

  • How can it be free?

Our advertisers cover the cost of the #KINJO service by playing short advertising messages (between 10 and 12 seconds) while we locate you and compile the information you want. The ads are usually based on your location, the time of your call and your search request. And if you register with AskKinjo, the ads will be even more relevant to you, based on your profile and preferences.

  • What kind of number is #KINJO?

#KINJO is an abbreviated dialing code, similar to 1-800, but exclusively designed for mobile phones. It’s still a toll-free call and it’s easy to remember: If you need to ask Kinjo, dial #KINJO, and if you are better at remembering numbers, dial #54656. BlackBerry users can dial #54656 or # alt K I N J O. Better yet, save our number for once and for all in your phonebook and for safer measure, add a voice tag such as “Ask Kinjo”, or “Kinjo” or “Pound Kinjo”, whatever is easy for you to remember. We like our users who are driving to be safe and to take full advantage of the voice-in voice-out mode of operations of #KINJO. Hands free and eyes free for your safety while you drive!

Kinjo means “neighborhood” in Japanese.

  • When will you service my area?

AskKinjo is rolling out #KINJO across Canada and the United States. We currently serve the following metropolitan area(s): Greater Toronto Area (GTA) from Whitby to Burlington and from Lake Ontario to Lake Simcoe

Keep checking our web site for our latest news regarding our coverage or look at this section of our FAQ again.

  • How do you locate me?

Your position is generally determined using a number of methods. These methods include GPS (Global Positioning System, a network of satellites operated by the U.S. Department of Defense), cell site triangulation, network assisted GPS, manual determination (a crossroad, place, point of interest or position on a map), or combination approaches.

In wireless location-based service applications, position of the user is transmitted with some additional identifying information to an application in a server. Position information, usually in terms of a latitude/longitude pair (or sometimes, a postal code for a cell site), is sent to our application in a server.

The location information is further tied to a database of services – restaurants, hotels or stores that may want to send an advertising message or a coupon. In the initial implementation of #KINJO, only some users’ location will be found automatically while other users are being prompted to provide their location by nearest street intersection, highways or other means depending on the implementation.

  • How do I sign up?

You don’t need to. Whenever you need some answers, just dial #KINJO from your cell phone. We suggest however that you register with AskKinjo to personalize the information you want to receive and to listen to ads more relevant to your needs. Click here to register.

  • How can I login?

You first have to register. Please click here or click on Register on the menu bar. After registering and setting up your profile and preferences, you will receive an e-mail to enable the activation of your preferences. The two step process is required to avoid unauthorized registration. Once registered, you can come back and change your preferences at your discretion by clicking on “Login” on the menu bar. You will then be prompted for a username and a password.

  • Why do I have to register?

You don’t have to register to use the AskKinjo service. Whenever you need some answers, just dial #KINJO from your cell phone. We suggest however that you register with AskKinjo to personalize the information you want to receive and to listen to ads more relevant to your needs. For example you can program your morning and evening commuting routes; you call us in the morning for traffic information and we tell you right away the conditions on your highways without any further prompt. Faster and easier. You only want to pump gas from a specific company; just select it in your profile and we will always find your closest favorite gas station. Faster and easier. Click here to register and set more preferences.

Your information is always safe, secure and hidden from any advertisers. For our privacy policy, click here.

  • How do I interact with AskKinjo?

You will navigate through the AskKinjo menu by primarily using your voice (ASR). You are also free at any time to press a key on your key pad when this option is available (IVR); you will know it’s there when you hear an instruction followed by a number.

1. Automated Speech Recognition (ASR): The system will recognize your verbal instructions, usually a word, a set of words or a number. Usually the most important information we would want from you after you select a category from the menu is your location, defined by the intersection of two major roads, avenues, highways or streets. For example you can say “Bloor and Yonge” or “Avenue Road at Bloor Street”.

It is required that you eliminate any source of noise when using your voice; for example turn off the radio, roll up your windows and set your climate control on low to avoid confusing the ASR system. A conversation on the radio could inadvertently be understood as an instruction by the ASR system and there is no way the system can differentiate between your voice and a voice from the radio!.

2. Interactive Voice Response (IVR ): You will be asked to press some keys on your phone keypad to make a selection. IVR is the built-in back-up in case it’s too noisy around you for the ASR system to work faultlessly.

The moment the system is asking you to make a choice it is already in listening mode and ready to accept your command. This means that once your become familiar with the menu structure, you don’t have to listen to the whole set of instructions. Simply state your choice immediately, even if you are currently hearing the beginning of the instructions and your selection is somewhere at the end. Say it now loud and clear and short-cut the system. We have worked hard at providing a consistent set of instructions through and through for all the categories so you will get the hang of it very quickly.

We have programmed the system to be tolerant and smart about your commands as well. For example, “SMS” can replace the “text message” command. Or “gas” will be as readily understood as “gas station”. But it can’t read your mind yet.

Enjoy using AskKinjo and let us know how to improve it. To submit your feedback, please click here.

  • How does it work?

Dial #KINJO or #54656. Better yet, save #KINJO on your phone book and tag it with a voice command like “Ask Kinjo”. Then say it and get dialing.

Ask. The systems lists the items you must select and gives you a set of instruction to make a selection with your voice command or your keypad.
Get located. The position of your phone might be found automatically or you will be prompted to choose among your favorite locations or to define your location by an intersection. We need to know your location to give you the service you request; under privacy law we need your permission but once you give it to us once we will not ask again
Listen to one of our advertisers. AskKinjo delivers free of charge location-based search service. In order for this service to be free, you will be listening to a short 10 to 12 second ad while we compile the information you requested.
Hear the information you requested and listen to prompts if you want to receive a text message, get more information or start over.

  • I have blocked my Caller ID (CLID). Can I use #KINJO?

You can, though without knowing your number, we can’t locate you automatically, we can’t send you SMS and we can’t apply your registered preferences. For the best of both world, protecting your privacy with others while enjoying #KINJO, you must dial *82#KINJO to enable your caller ID for that specific call. *82 is a standard code implemented by all wireless operators; it is not specific to AskKinjo.

The easiest approach would be to save *82#KINJO in your phone for once and for all instead of the usual #KINJO. For safer measure, add a voice tag such as “Ask Kinjo”, or “Kinjo” or “Pound Kinjo”, whatever is easy for you to remember. We like our users who are driving to be safe and to take full advantage of the voice- in voice-out mode of operations of #KINJO. Hands free and eyes free for your safety while you drive!

  • Why do I receive SMS messages?

AskKinjo offers text message (SMS) options for its information and its advertisers. Text messages are only sent to those who opt-in to use our service. You will receive a text message from us according to the following four SMS scenarios:

You are a first time user. When you dial #KINJO for the first time and opt-in to be located and to receive advertisement, you will receive a welcome SMS message. You now know that you won’t have to go through that opt-in process ever again.
AskKinjo offers callers the option of receiving their requested information (nearest merchant, address, reviews, prices etc.) via SMS. Callers opt-in to receive a text message of their requested information by pressing a key when prompted. It’s important to listen to all of the prompts before pressing any keys.
If an advertiser on AskKinjo chooses to include this in their ad, the caller can select to receive more information about the advertising offer such as a coupon via SMS. Callers opt-in to receive a text message of their requested information by pressing a key when prompted. It’s important to listen to all of the prompts before pressing any keys.
AskKinjo is advertising #KINJO services in SMS. For example, you could receive a SMS about a new service coming soon or you could be invited to register if you have not done so yet. You can unsubscribe at any time on request.

  • Will you share my phone number or personal information with advertisers?

Nothing about you will ever be shared in an individual manner. Not to telemarketers, not to advertisers, not to anybody period. See our privacy policy. Any information you request is sent by us only, whether it is a SMS or an e-mail, in a blind process. The advertiser gives us what has to be delivered to you and in turn we deliver it to your phone via SMS or to an e-mail address.

You may however opt-in to be contacted by an advertiser. We therefore recommend that you listen carefully to the prompts on the system so that if you press a key you know what you are requesting.

If you have any concern or question regarding our privacy policy, please e-mail us at privacy@AskKinjo.com.

  • Why can’t I reach an operator?

There is no operator. AskKinjo is offering a completely automated service controlled by your voice. Even though our speech recognition technology is most advanced, there could be situations when it does not work to your satisfaction, usually in a noisy environment. You always have the possibility to execute the command by using your phone keypad to enter the number indexing the information as stated in the prompt. This interactive voice response system (IVR) will get you the information you want as well. In fact, there might be times when you want to surprise the person near you with a dinner at a highly rated restaurant; best not to voice your request over the phone! Simply use your keypad or voice the number itself!

  • Why don’t I get any gas prices?

We get our data in real-time; if the prices in the database for your relevant gas stations have not been updated within the past 4 hours we decided that we would not give you any price. It seems better not to give you a price than to provide you with erroneous information. We would not want you to drive to a gas station based on an attractive price only to find this is not the case. This situation is even more prevalent for diesel and propane as there are fewer reports. When there is no price available, the algorithm simply selects the closest gas stations though it will also take into consideration your favourite brand if you are a registered user.